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Change of the departure date, complaints, return of flight ticket

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Airline Booking Verification

Airline Booking Verification

Some low-cost airlines such as Ryanair have introduced additional identity checks for passengers. This is standard procedure for these...

Airport counter check-in

Airport counter check-in

Airport counter check-in is the process in which the passenger, upon arrival at the airport, hands over any baggage that they don’t want...

Boarding an aircraft

Boarding an aircraft

Boarding an aircraft takes place straight from the departure lounge, to which passengers are directed after checking in and passing...

Flight cancellation refund: what does it cover?

Flight cancellation refund: what does it cover?

If your flight has been canceled by the airline, you are entitled to a refund for a trip that did not take place. However, you should...

Important information regarding your travel (COVID-19)

Important information regarding your travel (COVID-19)

Dear Customers, Because of the many questions we receive, we would like to inform you that our consultants handle the requests on a...

Online check-in: What is it?

Online check-in: What is it?

Online check-in is check-in made via the Internet. An alternative option is a check-in at the airport. Attention! In the case of...

Your eSky account: what does it give and how to use it?

Your eSky account: what does it give and how to use it?

To provide our users with comfortable services, we are constantly developing your eSky account. Check how you can better manage your...